How to Cancel an Appointment




GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 0117 9557711 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access if you are signed up to the service.

Please do not use this option to cancel an appointment which is booked for today as your request may not be detected in time.

Alternatively you can:

  • Reply to your appointment reminder with the word CANCEL and this will cancel your appointment for you
  • Call the surgery, select option for cancellation line and leave a voicemail message
  • Speak to a receptionist

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources